Terms & Conditions

Here is the important stuff.  If you need any clarification please contact us.

Terms & Conditions

1. About Us
This website www.golfdrop.co.uk is owned and operated by:
GOLFDROP Limited, Grove Chambers, 36 Green Lane, Wilmslow, Cheshire SK9 1LD
VAT number: GB309532214
Registered in England: 10422469
Mail: help@golfdrop.co.uk
Tel: +44 (0)333 200 7303
If you need to contact us, please use the details above.

2. Booking & Ordering
2.1 On completion of payment at the checkout, you have made an agreement to buy goods/ services. A contract will be entered into between us and yourselves once we send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We reserve the right to cancel the contract and refund you when applicable. Please see Section 8. Rates & Rate Adjustments for further detail on service pricing.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information is provided in good faith. Please see Section 7 – Content of the website disclaimer for further details.
2.6 This contract is covered by English law.
2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place an Order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. To make a shipping request, follow the instructions on the home page or any of the ‘Ship My Clubs’ links on the Website.
3.2 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.3 Any carriage charges will be shown prior to you placing your order. Please see 4.12 for further information.
3.4 You will be required to pay for goods & services in full at the time of ordering.
3.5 We use secure payment facilities (Stripe & PayPal) for online purchases. You can pay for your order by credit/ debit card or PayPal.
3.6 Promotional prices only apply during the period stated.
3.7 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. Should you require a VAT receipt, please do get in touch.
3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.9 Once your order is complete, we will notify you of the dispatch date for any goods and will notify you of the processes required for our shipping service.

4. Delivery Charges
4.1 Goods will be dispatched from our warehouse the same day if ordered before 2.30pm and the next day if ordered after 2.30pm. Any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.10
4.2 We will deliver goods (within the UK) within 1-2 working days of dispatch. Deliveries may be delayed in accordance with point 4.10.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver items from the shop anywhere in the UK and Ireland. However, some (more remote) areas may be subject to additional charges – which would be disclosed at checkout. Collections for GOLFDROP shipping must be from an GB address.
4.5 We will deliver the goods to the premises you specify on your order. You must be there to accept delivery of goods/ or collection of your bag – which will be between 8am and 7pm Monday-Friday.
4.6 Disposal of packing materials is your responsibility.
4.7 If there is no one to accept the order on the scheduled delivery date, there will be an option to select a re-delivery or collect from an Access Point. If no re-delivery is scheduled by yourself, the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the GOLFDROP team as soon as possible.
4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
4.11 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.12 Free delivery is available on orders over £60. Otherwise, delivery of small packages is set at £4.99 and large packages at £7.99.

5. Cancellation and Returns
5.1 This policy does not apply to goods ordered by customers whom are exempt from the Distance Selling Regulations.
5.2 For online shop bought goods, you can cancel your contract at any time up to 14 days after the day of delivery of goods. To do this, please phone, e-mail or write to us. Goods will need to be returned to us, within 7 days, in an ‘as new’ condition, complete with original packaging, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Service (shipping) contracts are refundable if cancelled within 24 hours of booking, so long as your collection date is not within 14 days. Service (shipping) contracts are non-refundable after 24 hours. If you need to make changes to your shipping service, please inform the GOLFDROP team.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you fail to return the goods, we will be unable to cancel the contract or issue a refund
5.5 If a refund is applicable, we will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.6 We are not liable for any loss earnings due to late, incorrect or lost deliveries/ shipments.
5.7 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

6. Faulty Goods
6.1 If there is a problem with GOLFDROP shop goods, please notify us by phone, email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem. We will deal with the matter in accordance with your legal rights. You must notify us within 48 hours of delivery. For damages to your property that have arisen through our shipping service, please refer to Section 7 – Liability & CDV.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.3 If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the item(s).
6.4 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.5 All golf travel bags are manufactured to tolerances of +/- 5cm.

7. Liability & CDV
GOLFDROP shall have no liability for damage to, or loss of, packages or Sporting Goods resulting from poor packaging, failure to lock, failure to acquire insurance, or failure to require signature upon delivery. We shall have no liability for any loss of, or damage, to any shipment and any damages caused by a delay in the shipping of your bag, to the extent such loss, damage or delay is attributable to a third party that (a) provides shipping and/or transport services; (b) receives shipment from GOLFDROP or UPS; and/or (c) provides, or is responsible for providing, the shipment to GOLFDROP or UPS for transit.
7.1 We do not accept liability for any consequential loss of profit or indirect losses.
7.2 The shipping insurance options available at checkout are provided solely by our primary carrier – UPS. It is at your discretion whether you choose to take this insurance, use an alternative provider or choose not to insure your shipment. If you have purchased insurance (UPS carrier liability) at the checkout – the following terms apply to you:
7.2.1 You must select the level of cover that is, to the best of your knowledge, the real value of the goods or the real estimate of the damages which would be suffered in case of damage or loss.
7.2.2 In the event of partial loss or damage to a package in a UPS worldwide Express Fright Shipment, UPS shall be liable only for the value of the contents of the package lost or damaged, and not the value of the full shipment. For purposes of this Agreement the term ‘per conveyance’ shall mean any and all packages and/or pallets of the Customer, regardless of quantity and/or value, shipped with UPS and which are being transported in the same transportation vehicle and/or vessel.
7.2.3 Reimbursement for proven damages up to the limits of liability set per the chosen level of cover shall be Customer’s sole remedy for loss or damage in connection with any shipment subject to this Agreement.
7.2.4 In no event shall UPS be liable to Customer for any special, incidental, indirect or consequential damages or purely economic losses (such as the costs of any alternative means of transport, loss of profits, loss of business opportunities or loss of revenue resulting from loss of use or damages or other sums payable to third parties) arising from any loss of, damage or delay to a package, pallet or shipment or arising out of this Agreement, whether or not a value has been declared in respect of the relevant shipment and regardless of whether UPS is advised in advance of possibility of such damages.
7.2.5 The following conditions must be strictly complied with in order for this Agreement to apply to any package or pallet
– This Agreement applies only to physical loss and damage to the following products whilst being shipped by UPS: Sporting Goods
– Product must be shipped in a box or pallet which displays no indication of contents on the box, pallet or shipping label. Details of brands, product type or an indication of shipment contents must not be displayed on the box, pallet or shipping label.
– You must lock your bag for transit, a cable tie would be appropriate.
7.2.6 Should you need to make a claim, please initially contact the team on help@golfdrop.co.uk

8. Rates and Rate Adjustments
Rates generated on the GOLFDROP website are based upon the information provided by you at the time of enquiry. Final rates will be determined upon the actual weights and dimensions of each bag that is shipped and verified by our third-party carrier, UPS. A shipment’s dimensions are calculated by auditing the widest point of the length, depth and width. If the actual weight or dimensions of the shipment exceeds the maximum allowed, rates will be adjusted to reflect the audited weight and dimensions. You are responsible for all handling fees charged by a pickup or delivery location, such as a hotel, resort, golf facility or carrier store. All charges and fees will be charged to the credit card that was used to process the original shipment.
You acknowledge and agree that the final charges applicable to your shipment may not be known by GOLFDROP, or charged to you, until GOLFDROP receives their final invoice from UPS – this may be up to 4 weeks from shipment date. We reserve the right to charge any additional charges to your credit card (or other form of payment we have on file) upon our receipt of the final invoice from the third-party shipping company, without obtaining additional authorisation from you.

9. Prohibited Items
Please take note of our Prohibited Items list. Found HERE.

10. Affiliates
10.1 The GOLFDROP Affiliate program is a referral-based rewards scheme.
10.2 Registered users will be subject to the terms of their individual contracts.
10.3 Payments to Affiliates will be made quarterly, to their nominated PayPal account, once the credit on their account is in excess £200. Should the account not generate £200 within the quarter, the value of the account will be paid, via PayPal, annually.
10.3 Affiliates may only use the specified marketing materials provided to them.
10.4 Affiliate Clubs must take full responsibility for customer’s golf clubs/ bags whilst in their care. Clubs should have adequate insurance to protect against theft, loss and damage to customer’s clubs. Insurance can be limited to items deemed only as ‘Sporting Goods’.

Website Disclaimer for: www.golfdrop.co.uk

1. Use of Website
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 You may not use the website to:
1.3.1 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
1.3.2 Reformat or frame any part of the web pages that are part of the Site or Services
1.3.2 Interfere or disrupt the networks or servers used by the Site
1.3.3 Create user accounts by automated means or under false, misleading or fraudulent pretences
1.3.4 Use any software, device or process that may interfere with the proper working of the Site
1.3.5 Copy or modify any HTML code used to form the pages of the Site
1.3.6 Attempt to collect or store any personal information about other GOLFDROP users
1.3.7 Disseminate or transfer viruses, corrupt files or any other programs that may adversely affect another’s computer, the GOLFDROP Site or any GOLFDROP equipment
1.3.8 Engage in any illegal activity
1.4 GOLFDROP reserves the right (but not the obligation) to terminate your access to the Site at any time without notice for any reason whatsoever.

2. Visitor Conduct
2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary, we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.

4. Links To and From Other Websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction
6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

7. Content
All offers, discounts, promotional codes and pricing are subject to change at any time. The information on the GOLFDROP site may contain typographical errors and inaccuracies, including, but not limited to, inaccuracies relating to pricing or availability that are applicable to your transaction. GOLFDROP shall not assume any responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honour transactions or information affected by such inaccuracies. GOLFDROP reserves the right to make changes, corrections, cancellations and/or improvements to our information on the Site, and to the products and Services described on the Site, at any time without notice, including after confirmation of a transaction.
It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, statements, representations, services, and other information provided through the Site. You acknowledge that you may not rely on any content on the Site.

The section headings and sub-headings contained in the Terms are for your convenience only and have no legal or contractual effect.

GOLFDROP’s Privacy Policy is located at www.golfdrop.co.uk/privacy-policy and are incorporated herein by reference. In the event of a conflict between the terms of this the document and those in the Privacy Policy, the terms of the Privacy Policy shall govern.

If you have any questions about the GOLFDROP site, the Terms or the Privacy Policy, please email us at help@golfdrop.co.uk